Frequently Asked Questions
Everything you need to know about bringing SINCO quality into your home.
What is the typical shipping timeline for furniture orders?
Standard domestic shipping takes between 5 to 10 business days. For larger furniture pieces requiring white-glove delivery, please allow 2 to 3 weeks for scheduling and transit.
Do you offer a warranty on SINCO home products?
Yes, all SINCO products come with a 1-year limited warranty covering manufacturing defects and structural integrity under normal residential use.
What is your return policy for home decor items?
We offer a 30-day return window for most items. Products must be in their original packaging and unassembled condition to qualify for a full refund.
Are your materials sustainably sourced?
Sustainability is at the core of SINCO. We prioritize FSC-certified woods, recycled textiles, and low-VOC finishes to ensure our products are safe for your home and the planet.
Can I track my order once it has been placed?
Absolutely. Once your order ships, you will receive an email confirmation containing a tracking number and a link to our real-time logistics portal.
What payment methods do you accept?
We accept all major credit cards, PayPal, and flexible financing options through Affirm or Klarna for larger home investments.